PRIVACY AND COOKIE POLICY

Applicability
When I process your personal data, I act as the “data controller” within the meaning of the General Data Protection Regulation (GDPR). This means that I determine which personal data is processed, for what purpose, and in what way.
I am responsible for ensuring that your personal data is processed properly and carefully in accordance with the GDPR.

This privacy policy applies to all my services and agreements. By using my website or entering into an agreement, you indicate that you accept this privacy policy.

What data do I process?
Personal data includes all information that can be used to identify a natural person.

I use and process, among other things, your name, address, phone number, email address, bank details, purchase history, and occasionally data such as wedding or birth dates. I need this information to contact you and to execute and fulfill agreements made with you.

I may also use this data to send you informational or commercial messages related to my business. When you visit my website, I may monitor your browsing behavior through cookies.

What do I do with your data?
I process this data to carry out orders, repairs, or other services. I only share this data with others when necessary for the execution of the agreement, such as a repair specialist, supplier, or delivery service.

I require these parties to handle your data carefully and to use it only for the purpose for which it was provided.

Camera surveillance
To protect my property and the safety of my customers, I use visible and possibly hidden security cameras. In the event of misconduct, these images may be shared with the police, judicial authorities, and third parties, fully in line with applicable laws and regulations and agreements with the Dutch Data Protection Authority.

Newsletter
I like to keep my customers and those who have given permission informed. I may use personal data to send (electronic) newsletters.

Cookies
My website may use functional, analytical, and tracking cookies. A cookie is a small text file that is stored in your browser on your computer, tablet, or smartphone when you first visit this website.

I use cookies with a purely technical function. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to optimize the website.

In addition, I place cookies that track your browsing behavior so that I can offer customized content and advertisements.

During your first visit to my website, I informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies.

Information generated by cookies about your use of the website may be transferred to my own servers or those of third parties, such as Google.

Personal data security
I consider the security of your data very important. That is why I take appropriate technical and organizational measures to prevent loss, misuse, or theft of your personal data.

Your data is stored securely, protected by passwords, and accessible only to individuals bound by confidentiality agreements.

Data retention period
I apply the following retention periods for the following categories of personal data:

Personal data: 7 years after your last order (legal tax retention requirement)
Order history: 7 years after your last order (legal tax retention requirement)
Your name, email address, and correspondence: until your question, complaint, or request has been handled
Your name and email address for the newsletter: until you unsubscribe
Personal data: 180 days for advertising purposes via Facebook, Instagram, or Google

Accessing, modifying, or deleting data.

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent or object to the processing of your personal data, and you have the right to data portability.

This means you can submit a request to receive the personal data I hold about you in a computer file, or to have it transferred to another organization of your choice.

You can submit a request for access, correction, deletion, data transfer, or withdrawal of consent regarding your personal data.

To ensure that the request has been made by you, I ask you to include a copy of your ID with your request. Please black out your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) in this copy to protect your privacy.

I will respond as quickly as possible, but within four weeks.